Why did you get into business in the first place Most of us don’t think hard about that and even if we did after a few years in business the WHY fades to the background a victim of the … Continue reading
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I wanted to thank you Mike for your dedication to our company while working with us. A number of topics that you assisted in implementing have increased our revenues:
1) Concentrating on current patients and increasing revenues by increasing services
2) Different selling strategies (tone of voice, key words, contracts, softeners, etc)
3) Organizing our referral process (consistent paper work, filing, and getting back in touch with those that did not work out)
4) Customer service- we have pushed for increased testimonials and monitor feedback we get from our patients family members on their overall satisfaction of our care.
5) Communication- you have taught us to pay attention to minor details with regards to business etiquette and business-to-business relations. You displayed the ultimate professionalism and a high level of expertise for the health care industry while working with us. We truly appreciate your hard work.
Rey LeBlanc and Mary Demakes
Private Home Care
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